We are generally available Monday to Friday from 09:00 AM to 06:00 PM (CET, Paris Time). The fastest way to contact us is via the chat or VideoAsk button at the bottom of every page. Outside these hours, we will try to respond as soon as possible, but please expect a delay.
Service Languages:
We speak English and German. If you have any issues or feedback, feel free to reach out in your native language if listed above.
The European Commission provides a platform for Online Dispute Resolution (ODR), available at https://ec.europa.eu/consumers/odr. We are willing to participate in an alternative dispute resolution process.