This document is designed to inform you about your rights and responsibilities while participating in this counselling service.
All discussions during the session and any notes taken by the coach, therapist, or psychologist will remain confidential.
Exceptions to confidentiality may arise for legal and/or ethical reasons – for example, if there are concerns about your safety (or the safety of others) we may, at our discretion, find it necessary to inform other professionals, such as your doctor or psychiatrist, or any other psychologist/therapist/coach that you might be working with.
We will always strive to discuss any potential disclosures with you first in the first instance.
For the purpose of record-keeping and to enhance the quality of our support, sessions may be automatically transcribed. These transcriptions will be treated with the same level of confidentiality as the session itself.
Sessions are provided at the agreed-upon fee, which may be subject to periodic review.
Payment for each session is expected prior to the session via our online payment system unless other arrangements have been made or you have booked a complimentary session.
Please inform us promptly if any issues arise regarding your ability to make timely payments.
Coaching sessions are conducted online via our platform, Sessions.us, or Zoom Meetings, and last between 30 to 90 minutes, depending on your booking.
Sessions will begin and end at the scheduled time. They cannot be extended due to early or late arrival/login.
Sessions that are cancelled or rescheduled will not incur a fee if you notify us at least 48 hours in advance. If you cancel or reschedule on the day of the session, we reserve the right to charge the full session fee.
No-shows without any notice will be considered as a booked session and will be charged in full.
Before rescheduling a session, consider the reasons for doing so and, if necessary, reach out to us at support@benjaminkurtz.de for advice. We are here to help and support you.
We will provide you with as much notice as possible regarding our own absences or holidays.
For guidance, if you wish to suspend or terminate the coaching sessions, we prefer a week’s notice. This allows us to discuss the progress made during the coaching program and understand your reasons for discontinuation.
The relationship with the coach, therapist, or psychologist is strictly professional. Any form of romantic or sexual relationship between the professional and client is inappropriate and a breach of professional ethics.
If you have concerns about the nature of your relationship with your professional, please discuss it immediately.
Your feedback is valuable. If you have concerns or complaints about the coaching process, please communicate them. We are committed to addressing and resolving any issues that arise.
The coaches, therapists, and psychologists at Benjamin Kurtz Academy are committed to providing the best possible care and guidance to all clients. However, it is essential to understand that the responsibility for any decisions made, specially regarding your physical and/or your mental health and well-being, rests solely with you, the participant
While our professionals will do their utmost to support and guide you, they cannot be held responsible or liable for your actions, decisions, or any consequences that may arise from the guidance provided during sessions.
It’s crucial to understand that our services are not a substitute for medical or psychiatric treatment. If you are experiencing feelings of crisis or are in need of immediate help, please contact emergency services in your area or consult a medical professional without delay. . Still please also keep our professionals in the loop if you feel you need that kind of help so we could point you in the right direction.
By agreeing to this consent form, you acknowledge that you understand and accept the limitations of our services and release Benjamin Kurtz Academy, its coaches, therapists, psychologists, and any affiliated parties from any claims, liabilities, or damages related to your participation in our sessions.
By ticking the button below, you acknowledge that you have read, understood, and agree to the terms outlined in this consent form.